Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions govern your use of urban nes's website and advisory services. By accessing our website or engaging our services, you agree to be bound by these terms.

urban nes provides real estate advisory services in Singapore, including property orientation sessions, landlord advisory, and portfolio planning consultation. These services are designed to support informed decision-making through education and guidance.

If you do not agree with these terms, please do not use our website or services. We reserve the right to modify these terms at any time, with changes effective upon posting to our website.

2. Definitions

• "Service" refers to real estate advisory services provided by urban nes
• "User" or "You" means any person accessing our website or engaging our services
• "Content" includes all text, images, information, and materials on our website
• "We," "Us," or "Our" refers to urban nes
• "Advisory Fee" means the compensation for professional guidance services
• "Client" refers to individuals who have formally engaged our services

3. Use of Services

Eligibility

Users must be at least 18 years old to engage our services. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into binding agreements.

Service Scope

Our advisory services include:

• Property market education and information provision
• Guidance on property-related decisions and considerations
• Analysis of your specific situation and objectives
• Professional recommendations based on available information

Our services do not include legal advice, tax planning, or financial product recommendations. Clients are encouraged to consult appropriate professionals for these specialized services.

Accurate Information

You agree to provide accurate, complete, and current information when engaging our services. Misleading or incomplete information may affect the quality and relevance of our guidance.

4. Prohibited Activities

Users may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of urban nes or third parties
• Transmit harmful code, viruses, or malicious software
• Attempt unauthorized access to our systems or networks
• Engage in fraudulent activities or misrepresent identity
• Harass, threaten, or harm our staff or other clients
• Use our services for illegal purposes or money laundering
• Reproduce our content without written permission
• Impersonate urban nes or misrepresent affiliation with us
• Collect or store personal data of other users

5. Intellectual Property Rights

All content on our website and in our service materials, including text, graphics, logos, and software, remains the property of urban nes. This content is protected by Singapore and international copyright laws.

We grant you a limited, non-exclusive, non-transferable license to access and use our website and service materials for personal, non-commercial purposes. This license does not include rights to:

• Reproduce content for distribution or commercial use
• Modify or create derivative works from our content
• Use content in ways that harm urban nes's reputation
• Remove copyright notices or proprietary markings

Materials prepared specifically for your advisory engagement may be used for your personal reference, but should not be shared publicly or with third parties without our permission.

6. Service Fees and Payment

Fee Structure

Advisory fees are clearly stated for each service and discussed before engagement. Fees cover professional guidance, research, and consultation time as specified in our service descriptions.

Payment Terms

Payment is typically required:

• For single sessions: Before or at the time of consultation
• For multi-session services: 50% upfront, remainder upon completion
• For ongoing advisory: Monthly or quarterly as agreed

Cancellation Policy

Cancellations made more than 48 hours before scheduled consultations receive full refunds. Cancellations within 48 hours may be subject to a rescheduling fee. No-shows forfeit the full session fee.

7. Disclaimers and Limitations

Advisory Nature of Services

Our services provide guidance and information to support your decision-making. We do not make decisions on your behalf or guarantee specific outcomes. Property markets involve uncertainties, and past market conditions do not indicate future results.

No Warranties

Services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our guidance will lead to particular results or that information provided is error-free, though we strive for accuracy.

Limitation of Liability

To the maximum extent permitted by law, urban nes's liability for any claims arising from our services is limited to the amount of advisory fees you paid for the specific service in question.

We are not liable for indirect, consequential, or punitive damages, including lost profits, even if advised of their possibility. This limitation applies to claims based on contract, negligence, or any other legal theory.

8. Confidentiality

We maintain strict confidentiality regarding client information and discussions. Information shared during advisory engagements is not disclosed to third parties except as required by law or with your explicit consent.

Our confidentiality obligations are detailed in our Privacy Policy. Please review that document for comprehensive information about data handling and protection measures.

9. Dispute Resolution

Informal Resolution

If disputes arise, we encourage initial discussion to resolve concerns informally. Please contact us at [email protected] to begin this process.

Mediation

If informal resolution is unsuccessful, we agree to attempt mediation through the Singapore Mediation Centre before pursuing other dispute resolution methods.

Governing Law and Jurisdiction

These terms are governed by the laws of Singapore. Any disputes that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of Singapore courts.

10. Termination

Termination by Client

You may terminate our services at any time with written notice. Fees for completed work remain due, and refunds for ongoing services are prorated based on work completed.

Termination by urban nes

We may terminate services immediately if you violate these terms, provide false information, engage in abusive behavior, or fail to pay agreed fees.

Effects of Termination

Upon termination, your right to use our services ceases. Provisions regarding confidentiality, intellectual property, and liability limitations survive termination.

11. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated through:

• Updated posting on our website with revision date
• Email notification to active clients
• Notice provided during ongoing advisory engagements

Continued use of our services after changes constitutes acceptance of modified terms. If you disagree with changes, you may terminate services as described above.

12. General Provisions

Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and urban nes regarding our services.

Severability

If any provision of these terms is found unenforceable, remaining provisions continue in full force and effect.

No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these terms without our written consent. We may assign our rights and obligations with notice to you.

13. Contact Information

For questions about these Terms and Conditions, please contact us: